Frequently asked Questions
Everything
In order to create an application, you need to follow the instructions stated below:
1. Select the exchange direction (for example: in the ‘Give’ column choose "USD", in the ‘Receive’ column choose "EUR" and specify the amount you want to exchange or receive.
2. Fill in the ‘Data entry’ column, specify your e-mail, the wallet number (card or account) which you want to transfer money from, the wallet number (card or account) which you want to receive money and tick in ‘I am not a robot’.
3. Click the ‘Exchange now’ button, and then in the pop-up window you will be able to see our requisite elements for the transfer. In the case of banks, on the first exchange the system will ask you to verify the card that you want to use to perform the transfer. For each new card it will be necessary just for once.
4. Copy our details and click the ‘Go to payment’ button, after which you will open the Bank's or PS's website. Insert the amount indicated in the application and your requisite elements, confirm the transfer. Do not fail to to make sure that the amount has been written down.
5. Next, return to our website and confirm the payment by clicking on the ‘I paid’ button. Done.
6. After the application is created, you will receive information on your application status through e-mail, and you will be automatically registered on our service. In order to confirm the registration, you will need to follow the link specified in the e-mail. After confirming the registration, you will be able to track the application status in your MA (My Account), as well as participate in the referral program and receive discounts.
1. Select the exchange direction (for example: in the ‘Give’ column choose "USD", in the ‘Receive’ column choose "EUR" and specify the amount you want to exchange or receive.
2. Fill in the ‘Data entry’ column, specify your e-mail, the wallet number (card or account) which you want to transfer money from, the wallet number (card or account) which you want to receive money and tick in ‘I am not a robot’.
3. Click the ‘Exchange now’ button, and then in the pop-up window you will be able to see our requisite elements for the transfer. In the case of banks, on the first exchange the system will ask you to verify the card that you want to use to perform the transfer. For each new card it will be necessary just for once.
4. Copy our details and click the ‘Go to payment’ button, after which you will open the Bank's or PS's website. Insert the amount indicated in the application and your requisite elements, confirm the transfer. Do not fail to to make sure that the amount has been written down.
5. Next, return to our website and confirm the payment by clicking on the ‘I paid’ button. Done.
6. After the application is created, you will receive information on your application status through e-mail, and you will be automatically registered on our service. In order to confirm the registration, you will need to follow the link specified in the e-mail. After confirming the registration, you will be able to track the application status in your MA (My Account), as well as participate in the referral program and receive discounts.
The exchange is performed by an operator in manual mode and takes from 5 up to 20 minutes after the payment on application is received, it depends on the workload of our operators.
In the case of Yandex.Money, the first application for an exchange in the direction of Yandex.Money will be blocked for the period of 48 hours for security purposes, once this period expires the application will be processed within 5-20 minutes. Further applications in this direction will be processed according to our regulations.
There also may be rare cases with the Perfect Money payment system, when the Perfect Money system itself blocks the transfer for the purpose of verification. On average, the wait may last from 1 up to 6 hours, but it may also be a longer-term wait.
In the case of Yandex.Money, the first application for an exchange in the direction of Yandex.Money will be blocked for the period of 48 hours for security purposes, once this period expires the application will be processed within 5-20 minutes. Further applications in this direction will be processed according to our regulations.
There also may be rare cases with the Perfect Money payment system, when the Perfect Money system itself blocks the transfer for the purpose of verification. On average, the wait may last from 1 up to 6 hours, but it may also be a longer-term wait.
The minimum amounts that could be exchanged on our server are: 100 USD.
Usually the new Bitcoin owner can not immediately dispose of them. Once the transaction is completed, it is sent to the Bitcoin network for execution and must be included in the block to become legitimate. The process of transaction inclusion in a detect block structure is called a transaction confirmation. Inclusion in 1 block = 1 confirmation, when there are 6 and more of such acknowledgments the transaction is considered confirmed. This function was introduced against the re-expenditure of the same bitcoins.
There is a requirement of 2 confirmations from the Bitcoin network on our service, only after that your application will be processed.
There is a requirement of 2 confirmations from the Bitcoin network on our service, only after that your application will be processed.
Your application status may be tracked in the section “My applications“ in My Account.
Also, if the application status changes, you will be notified by the e-mail indicated on the creation of Account.
Also, if the application status changes, you will be notified by the e-mail indicated on the creation of Account.
The reasons may be different. To provide an exchange that will be successfully completed, please make sure that you did everything correctly:
1. Check if you have correctly entered your requisite elements for the transfer (wallet, account or card). If you specify incorrect details, your application will be moved to the Erroneous, which will be followed by an e-mail with reason detalizations;
2. Before transferring funds to us, make sure that you have copied our requisite elementss correctly. We are not liable for your mistakes;
3. When transferring to our requisites, make sure that the funds have been written off. If we do not receive the income, the application will be deleted;
4. The transfer may be possibly delayed by the PS or the Bank. In this case, we cannot accelerate the process, so it is only left to wait. To find out why the transfer has been delayed, you may call or e-mail the PS or Bank technical support;
5. All the reasons are individual, so if your situation does not apply to any of those listed above, you may send us an e-mail or address the online support on our web-site. We are always happy to help!
1. Check if you have correctly entered your requisite elements for the transfer (wallet, account or card). If you specify incorrect details, your application will be moved to the Erroneous, which will be followed by an e-mail with reason detalizations;
2. Before transferring funds to us, make sure that you have copied our requisite elementss correctly. We are not liable for your mistakes;
3. When transferring to our requisites, make sure that the funds have been written off. If we do not receive the income, the application will be deleted;
4. The transfer may be possibly delayed by the PS or the Bank. In this case, we cannot accelerate the process, so it is only left to wait. To find out why the transfer has been delayed, you may call or e-mail the PS or Bank technical support;
5. All the reasons are individual, so if your situation does not apply to any of those listed above, you may send us an e-mail or address the online support on our web-site. We are always happy to help!
The exchange is performed by an operator in manual mode and takes from 5 up to 20 minutes after the payment on application is received, it depends on the workload of our operators.There may be other reasons why your application is processed longer:
1. The first and most common reason is not that the application was not created. Remember that if you failed to click the ‘I paid’ button, the creation of your application may not be considered finished. If you accidentally close or refresh the page with this button, write to our online support and we will help you with this problem;
2. Check if you have written off the funds from your account when transferring. Perhaps you did not take into account the commission of the PS or the Bank, and you did not have enough funds for the transfer. Or for some technical reasons, the PS or the Bank did not allow your transfer. Be careful! If payment on the application does not arrive in a small period of time after its creation, it will be removed;
3. Incorrectly specified requisite elements can also cause a delay in the processing of your application. Carefully check the data when filling the application in. If there is an error, we will not be able to transfer the funds to you and the application will be moved to the Erroneous. Be sure to contact us through e-mail or web-site online support in order to solve this problem as soon as possible. After you provide us with the correct requisites for the transfer, we will process your application as soon as may be;
4. Before transferring funds, make sure that you have copied our requisite elements correctly. We are not liable for your mistakes;
5. There also may be rare cases with the Perfect Money payment system, when the Perfect Money system itself blocks the transfer for the purpose of verification. On average, the wait may last from 1 up to 6 hours, but it may also be a longer-term wait. In this case, you will have to wait for the unblocking.
1. The first and most common reason is not that the application was not created. Remember that if you failed to click the ‘I paid’ button, the creation of your application may not be considered finished. If you accidentally close or refresh the page with this button, write to our online support and we will help you with this problem;
2. Check if you have written off the funds from your account when transferring. Perhaps you did not take into account the commission of the PS or the Bank, and you did not have enough funds for the transfer. Or for some technical reasons, the PS or the Bank did not allow your transfer. Be careful! If payment on the application does not arrive in a small period of time after its creation, it will be removed;
3. Incorrectly specified requisite elements can also cause a delay in the processing of your application. Carefully check the data when filling the application in. If there is an error, we will not be able to transfer the funds to you and the application will be moved to the Erroneous. Be sure to contact us through e-mail or web-site online support in order to solve this problem as soon as possible. After you provide us with the correct requisites for the transfer, we will process your application as soon as may be;
4. Before transferring funds, make sure that you have copied our requisite elements correctly. We are not liable for your mistakes;
5. There also may be rare cases with the Perfect Money payment system, when the Perfect Money system itself blocks the transfer for the purpose of verification. On average, the wait may last from 1 up to 6 hours, but it may also be a longer-term wait. In this case, you will have to wait for the unblocking.
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Card verification is a confirmation of the ownership of the card (or account). This is a necessary condition, without it you will not be able to exchange funds on our service.
The conditions for the card verification are simple and do not require much effort. For verification, it is only required to photograph the front side of your card against the backdrop of our website. The verification process will take several minutes and is required only once for each new card. The photo should capture the card number and the owner's name, and in the background (behind the card) should be a monitor with an open tab of the site Exchanger.
The conditions for the card verification are simple and do not require much effort. For verification, it is only required to photograph the front side of your card against the backdrop of our website. The verification process will take several minutes and is required only once for each new card. The photo should capture the card number and the owner's name, and in the background (behind the card) should be a monitor with an open tab of the site Exchanger.
Let us see how the bitcoin crypto currency transfer may be performed on the example of blokchain.info.
1. Log into blokchain.info.
2. On the main page, click on the ‘Send’ button. In the "To" query string, insert our bitcoin wallet, enter the number of bitcoins that you have specified in your application, add a note to the "Personal Transfer" and click on the "Next Step" button.
3. In the window that opens, check all the requisites of the transfer and click the "Send" button.
4. Done! You have transferred money to our account!
5. Now you may return to our web-site and confirm payment by clicking the "I paid" button. Remember that the application will be considered as created, only after clicking the "I paid" button.
NB: For security considerations, your application will be processed after 2 transaction payment confirmations from the Bitcoin network. This process may take a while.
1. Log into blokchain.info.
2. On the main page, click on the ‘Send’ button. In the "To" query string, insert our bitcoin wallet, enter the number of bitcoins that you have specified in your application, add a note to the "Personal Transfer" and click on the "Next Step" button.
3. In the window that opens, check all the requisites of the transfer and click the "Send" button.
4. Done! You have transferred money to our account!
5. Now you may return to our web-site and confirm payment by clicking the "I paid" button. Remember that the application will be considered as created, only after clicking the "I paid" button.
NB: For security considerations, your application will be processed after 2 transaction payment confirmations from the Bitcoin network. This process may take a while.
Do you want to earn money with us? Register on the web-site and you will be able to participate in our referral program!
The referral program is a type of earnings for registered users on our service, which comes in the form of rewards for exchanges of those customers who came to us through your referral link. In your personal account you will receive an affiliate link and promotional materials, through which you can attract customers and thereby earn money.
The terms of referral charges for your referrals’ exchange:
0,5% of the exchange amount - after the registration on our web-site
0,6% of the exchange amount - for 5 invited referrals
0,8% of the exchange amount - for 10 invited referrals
The referral program is a type of earnings for registered users on our service, which comes in the form of rewards for exchanges of those customers who came to us through your referral link. In your personal account you will receive an affiliate link and promotional materials, through which you can attract customers and thereby earn money.
The terms of referral charges for your referrals’ exchange:
0,5% of the exchange amount - after the registration on our web-site
0,6% of the exchange amount - for 5 invited referrals
0,8% of the exchange amount - for 10 invited referrals
1. On the main page of our web-site select the exchange direction, fill in your requisites and click the "Exchange Now" button. In the window that will open, click the "Go Now" button.
2. After that you will be able to open the Payeer payment system page, where the method of payment could be selected. Mouse over the Payeer icon and click on "USD".
3. On the opened page, fill in your e-mail in the requested field (if you are not authorized in Payeer system) and click the "Confirm" button. After that you will be switched to the authorization page. Enter your login and password, confirm.
4. You will be switched to the payment page. To confirm the transfer, click the "Confirm" button.
5. After the payment is confirmed, return to our website to check on your application status. The status of the application updates within 10 seconds.
2. After that you will be able to open the Payeer payment system page, where the method of payment could be selected. Mouse over the Payeer icon and click on "USD".
3. On the opened page, fill in your e-mail in the requested field (if you are not authorized in Payeer system) and click the "Confirm" button. After that you will be switched to the authorization page. Enter your login and password, confirm.
4. You will be switched to the payment page. To confirm the transfer, click the "Confirm" button.
5. After the payment is confirmed, return to our website to check on your application status. The status of the application updates within 10 seconds.
1. On the main page of our web-site select the exchange direction, fill in your requisites and click the "Exchange Now" button. In the window that will open, click the "Go Now" button, after that you will be able to open the Perfect Money payment system page, Click on the "Make Payment" button.
2. Log into Perfect Money, click the "Payment Review" button.
3. Check all the data and click the "Confirm Payment" button. Confirm the transfer in a way you have selected before (for example, the card code number) and click the "Continue" button.
4. After the payment is confirmed, return to our website to check on your application status. The status of the application updates within 10 seconds.
2. Log into Perfect Money, click the "Payment Review" button.
3. Check all the data and click the "Confirm Payment" button. Confirm the transfer in a way you have selected before (for example, the card code number) and click the "Continue" button.
4. After the payment is confirmed, return to our website to check on your application status. The status of the application updates within 10 seconds.
Exchanger Service offers the most rapid and convenient exchange of crypto-currency. You may use he online currency converter, which allows you to find out the market value of digital money in euro, dollars and other currencies. The crypto-currency calculator and converter not only allows to calculate the necessary sum for an exchange. You can immediately purchase or sell digital currency through our service.
The Bitcoin calculator uses the current crypto-currency exchange market rate. Thus, our customers receive the best conditions for their exchange. The crypto-currency calculator will also allow you to calculate how much Ethereum, Dash or Litecoin crypto-currency units you can purchase. Exchanger services are available to customers of both major Ukrainian banks and electronic payment systems. We accept and deposit payments to bank cards. All exchange operations are carried out rapidly and securely. Service commission is minimal.
The online crypto converter is the best way to prepare for an exchange and save your money. If you are going to sell bitcoins, Ethereum, Dash or Litecoin, you cannot do without such an option as crypto-currency converter. We have expanded the converter utility, and now it is not only a bitcoin calculator, but also a convenient tool for calculating other crypto-currency rates.
All you need to do is enter the necessary data in the crypto-currency calculator and press the button to receive immediate information based on the current market rate. Specify the type of currency you want to transfer and receive: euro, dollars, or coins. Exchanger will immediately show you all the available exchange options. There are available instructions with images on the web-site. And in case of any difficulties, an online consultant is always ready to help you. The Crypto currency converter is also a convenient way of converting one crypto-currency into another, and you do not need to leave the exchange office and go to the website.
Exchanger is also a calculator and a converter for your convenience. Stay with us to enjoy discounts for regular customers and win valuable gifts!
The Bitcoin calculator uses the current crypto-currency exchange market rate. Thus, our customers receive the best conditions for their exchange. The crypto-currency calculator will also allow you to calculate how much Ethereum, Dash or Litecoin crypto-currency units you can purchase. Exchanger services are available to customers of both major Ukrainian banks and electronic payment systems. We accept and deposit payments to bank cards. All exchange operations are carried out rapidly and securely. Service commission is minimal.
The online crypto converter is the best way to prepare for an exchange and save your money. If you are going to sell bitcoins, Ethereum, Dash or Litecoin, you cannot do without such an option as crypto-currency converter. We have expanded the converter utility, and now it is not only a bitcoin calculator, but also a convenient tool for calculating other crypto-currency rates.
All you need to do is enter the necessary data in the crypto-currency calculator and press the button to receive immediate information based on the current market rate. Specify the type of currency you want to transfer and receive: euro, dollars, or coins. Exchanger will immediately show you all the available exchange options. There are available instructions with images on the web-site. And in case of any difficulties, an online consultant is always ready to help you. The Crypto currency converter is also a convenient way of converting one crypto-currency into another, and you do not need to leave the exchange office and go to the website.
Exchanger is also a calculator and a converter for your convenience. Stay with us to enjoy discounts for regular customers and win valuable gifts!